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Current Corona Regulation

Dear visitors,

please read the following information carefully in advance so that you can enjoy your visit.

We recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to! Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans. Just rearrange your visit via our booking portal. This service is free of charge. You can amend your booking up to 5 times.

Please note that we can currently only guarantee access with an online ticket or a time slot reservation (for annual tickets, pre-sale tickets or other)! If the time slots are already fully booked, you unfortunately no longer have the opportunity to buy a ticket on site. So please book your ticket in advance or choose a free time slot for your visit.

From April 1st, 2022, all previously valid Corona measures will no longer apply.

Our priority is to continue to provide our guests with the best possible experience while ensuring we take care of our employees as well. We continue to have hygiene and safety measures throughout our attraction, which include enhanced cleaning and hand sanitization.

For your own safety, we recommend wearing a mouth and nose cover.

We also advise that you continue to keep a minimum distance from other visitors, if possible.

FAQ: Tickets

Currently we still have limited capacities. We can only guarantee entry with a dated online ticket or with a time slot reservation for e.g. annual ticket holders. Of course you can also buy tickets on site. But if there are no capacities left we can`t let you in.

It is also possible to redeem the coupon online for the admission ticket. To do this, please enter the number or the corresponding name under "Promotional Code" in the booking process. Otherwise book a free time slot reservation and redeem the voucher on site.

Yes, from now on it is possible to change your visit date up to 5 times via our booking portal. To register, you need the confirmation number of your booking and the e-mail address with which the booking was made.

If in doubt, you can simply reserve a free time slot for other tickets, describe your case to the staff on site and pay on site. But you can also call or write an email. You can find contact information here.

Safety and hygiene at site

If you have any symptoms that may be part of an infection with the virus COVID-19 or if you have been in contact with a person who got diagnosed positive for the virus, we kindly ask you to postpone your visit at one of our aquariums.

If you have already purchased tickets, please contact our callcenter via +49 (0)1806 – 25 71 06 (0,20 €/call from a German fixed network, mobile network max. 0,60€/call)

Mouth and nose cover

We do not have a mask requirement. Nevertheless, for your own safety, we still recommend wearing a mouth and nose cover.

Minimum distance

For your own safety, we advise you to keep a minimum distance of 1.5 m from other visitors.

Wash your hands

Frequently wash your hands with soap (min. 20 seconds).

Disinfection

Please use our disinfectant dispensers at the entrance and inside.

Sneezing and Coughing

Please sneeze and cough into your armpit.

Cashless payment

For hygienic reasons, we currently only offer cashless payment.